The Airport has specifically dedicated facilities for both the disabled and persons with reduced mobility:

• reserved car park spaces in the nearest parking areas to the passenger terminal (short stay and long term car park)
• toilet facilities with adapted sanitary services
• wheelchairs available to facilitate transfer inside the terminal (upon request to the service officer in charge)
• facilitated access ways at the Security office (to allow easy control of the passengers with pacemakers and wheelchairs)

In addition boarding of electric wheelchairs owned by disabled passengers or passengers with reduced mobility is allowed (except for wheelchairs powered by extractable batteries)

Assistance for the disabled or persons with reduced mobility

On departure – If you need special assistance, designated airport personnel is available to accompany you personally during all the phases prior to boarding, i.e. from check-in or one of the designated areas, to the customs and security inspections, also during possible waiting times at the airport (if requested) and during boarding (even by means of special equipment)). The dedicated personnel strives to satisfy any reasonable request in order to offer you a complete, efficient and continuous service during your entire transit inside the air terminal.
On arrival – If you wish special assistance, staff in charge is available to accompany you personally during every phase of your arrival, i.e. from landing (even by means of special equipment) to the collection of your baggage and wheelchair, to the customs inspection procedure through to your transportation to the arrivals area of the passenger terminal or one of the designated points.

NEW EUROPEAN REGULATION 1107/06

Service dedicated to the disabled or persons with reduced mobility (PRM)
Pursuant to and in accordance with the European Regulation 1107/06 (in effect as of 26th July 2008) and the relative ENAC circular letter, SAT has improved the levels of assistance to the disabled and persons with reduced mobility inside Pisa airport

In the European Regulation, the disabled or persons with reduced mobility are defined as follows: Any person whose mobility is reduced due to any physical disability (sensory or locomotory, permanent or temporary), mental disability or impairment, or any other cause of disability, even advanced age, that may  require appropriate care and the procurement of a service adapted to all passengers to respond to their specific needs.

Request for assistance

Pursuant to and in accordance with the European Regulation 1107/06 and the relative ENAC circular letter, the assistance provided for (and waiting times indicated in the Regulation) will be guaranteed  to the  disabled passenger or passenger with reduced  mobility only if the passenger specifically makes a request for assistance (on departure and on arrival) at the time of booking his/her flight (at least 48 hours prior to flight departure) to the airline / travel agency /tour operator that books the flight.

In this way the passenger who communicates his/her arrival at the airport (from external call points) or at the check-in counter, will be accompanied during the necessary phases from arrival at the airport to flight departure,  within the time limits defined by the law (DOC 30 ECAC).

Should there be no booking or if booked after the above-mentioned time limit (48 hours prior to flight departure), ALATOSCANA will however guarantee assistance services, but  it may take longer to take action.

Call points
The “call point” located near the Traffic Office entrance is the first service dedicated to disabled passengers or passengers with reduced mobility who require assistance at the airport .
The dedicated personnel shall then reach the PMR who had booked assistance at the “call point” from which he/she has communicated his/her arrival and shall assist him/her during the phases preceding the departure.
It is also possible to request assistance directly by phone +39.0565976011 or to the front-line personnel: at the check-in desk prior to flight departure (at the airport entrance); to the personnel assigned to supervision of passenger arrival just after landing – in case assistance is needed during the phases after flight arrival and at the information point inside the terminal.

Information Desk
Tel +39 0565 976011
Fax +39 0565 976008

e-mail: alatoscana@elba-airport.it

Telex/SITA  EBAAPXH